Refund Policy

1. General Policy

At Razana Gifts, we strive to ensure customer satisfaction with every order. Due to the perishable and customized nature of our products, this Refund Policy outlines the conditions under which refunds or replacements may be provided.

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2. Perishable Products

Flowers and certain gift items are perishable. Therefore, returns are not accepted once the order has been prepared or delivered, except in cases where the product is damaged, defective, or incorrect.

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3. Customized Orders

Customized and personalized products are non-refundable once production has started, unless there is a proven issue with quality or accuracy.

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4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify us within 24 hours of delivery by contacting our support team. Supporting evidence (such as photos) may be required.

Upon verification, Razana Gifts may offer a replacement, store credit, or refund where applicable.

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5. Order Cancellation

Orders may be cancelled before preparation begins. Once the order is in preparation or out for delivery, cancellation is not guaranteed and may not be eligible for a refund.

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6. Refund Process

Approved refunds will be processed through the original payment method. Processing times may vary depending on the payment provider.

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7. Non-Refundable Situations

Refunds will not be issued in the following cases:

* Incorrect delivery details provided by the customer
* Recipient not available at the delivery location
* Failed delivery attempts due to customer-related issues
* Minor variations in product appearance due to the nature of flowers and handmade items

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8. Contact Information

For refund-related inquiries, please contact us:
Email: wecare@razanagifts.ae
Phone & WhatsApp: +971 50 662 6352
Instagram: @razanagifts